• Created a test plan from scratch to ensure the Mac app was functioning properly
• Provided regression reporting to the management team about quality of the app
• Filed / Triaged incoming bugs to determine priority for release
• Coordinated feature releases between the app and service teams
• Produced and edited the weekly All-Hands meetings videos using the mmhmm app
• Extended my duties to the iOS team to assist in preparation for iOS release to the app store

• Created test suites in Postman to test Email template functionality
• Created test plans during feature planning
• Designed and coded automated test cases in Python (PyTest) for nightly regression testing
• Performed manual regression testing to ensure product quality was maintained
• QA contact for production-related issues
• Led QA efforts in SurveyMonkey GDPR compliance, organizing efforts across multiple teams, and coordinating release testing between developers and QA staff

• Oversaw testing of Contacts application (macOS), including feature parity across iOS and macOS Contacts apps
• Submitted builds to the Program Office for inclusion into macOS
• Triaged incoming bugs and feedback. Assigned to appropriate team members

• Worked with customers to troubleshoot issues with both Mac & iOS hardware & software
• Provided training sessions to customers of all skill levels with a variety of software and hardware
• Performed repairs in a timely & accurate manner
• Built a Deploy Studio imaging system in to help customers get up and running after a drive failure