Matt Troutman


Senior Quality Assurance Engineer • mmhmm • San Francisco, CA • March 2021 - Sep 2022

• Created a test plan from scratch to ensure the Mac app was functioning properly
• Provided regression reporting to the management team about quality of the app
• Filed / Triaged incoming bugs to determine priority for release
• Coordinated feature releases between the app and service teams
• Produced and edited the weekly All-Hands meetings videos using the mmhmm app
• Extended my duties to the iOS team to assist in preparation for iOS release to the app store

Quality Assurance Engineer II • SurveyMonkey • San Mateo, CA • Oct 2014 - Sep 2020

• Created test suites in Postman to test Email template functionality
• Created test plans during feature planning
• Designed and coded automated test cases in Python (PyTest) for nightly regression testing
• Performed manual regression testing to ensure product quality was maintained
• QA contact for production-related issues
• Led QA efforts in SurveyMonkey GDPR compliance, organizing efforts across multiple teams, and coordinating release testing between developers and QA staff

Quality Assurance Engineer • Apple, Inc. • Cupertino, CA • May 2012 - Oct 2014

• Oversaw testing of Contacts application (macOS), including feature parity across iOS and macOS Contacts apps
• Submitted builds to the Program Office for inclusion into macOS
• Triaged incoming bugs and feedback. Assigned to appropriate team members

Genius • Apple, Inc. • Leawood, KS • 2005 - 2012

• Worked with customers to troubleshoot issues with both Mac & iOS hardware & software
• Provided training sessions to customers of all skill levels with a variety of software and hardware
• Performed repairs in a timely & accurate manner
• Built a Deploy Studio imaging system in to help customers get up and running after a drive failure

Projects and Other

Founder and Host • Genius Lounge • Jan 2018 - Present

• Script, record, edit, and upload series of e-learning videos
• Promote videos through social channels to drive viewership and brand awareness
• Provide in-person one on one technology training and support
• On-site and remote video production services for clients

Education & Certifications

• Bachelor of Arts in Music - MidAmerica Nazarene University, 2012
• Apple Certified Macintosh Technician, 2012


• Python, PyTest, Selenium, Git, Docker, Jira, Confluence, TestRail, Postman, Google Workspace Admin, PostgreSQL
• Agile methodologies, Test plan creation, AWS, CI/CD basics, Charles Proxy, Burpsuite